NXT Fiber Application Form

Terms & Conditions

Minimum Subscription Period (MSP) for NXT Fiber is twenty four (24) months effective from date of NXT Fiber activation. If customer terminates NXT Fiber before the end of MSP, on top of the existing usage of the Service (where applicable), customer will be charged the accumulative remaining MSP balance of the NXT Fiber package fee (calculates at the price before discount) 

A request by Customer to downgrade NXT Fiber from higher price package to lower price package is subject to a downgrade fee of RM10 (one time charge). Subscription Period will be automatically refreshed once Customer has migrated.

The first bill of the Service will be one(1) month's deposit fee and installation charges (RM300) plus additional as applicable. Notwithstanding the Service’s credit limit policy implementation, Customer agrees that the relevant Service may be suspended by Neclink Solutions Sdn Bhd if payment under the first(1st) bill or under any subsequent bill is not fully paid as and when it falls due. 

The Customer understands and acknowledges that the internet access speed for the Service may be affected as a result of the following factors: (a) location of website where users may experience lower speeds from some international websites; or (b) capacity of visited web server, in that, some web servers cannot cope with huge trac demand from users or do not have enough capacity or where download speed is restricted to ensure fair level of service; or (c) network congestion as a result of network maintenance or outages; or (d) running multiple applications simultaneously like using other applications such as Peer-to- Peer like Bittorent; 

or (e) accessing internet through WiFi that will cause slow speed than by wire; or (f) operating system where some configuration of users’ operating system may slow down internet performance.

For any unsuccessful registration due to infrastructure non readiness, Neclink Sdn Bhd will keep the application form (including personal data) up to 180 days. After 180 days, if the registration is still unsuccess￾ful the application will be automatically cancelled.

RM300 installation fee and activation applicable for standard installation only. If your premise requires Non-standard installation or additional cabling, extra charges will be imposed by NSSB and is payable by the Customer in cash to the attending technician. This free installation excludes charges imposed by external 

contractors for concealed wiring, wiring over the ceiling, customized wiring, etc. 

A fee of RM200.00 shall be charged for inaccessibility to premises and/or deferment of installation on the day of installation. Any changes or deferment must be made at least at 4 PM before the appointment day. Any re-appointment is subject to time slot availability of TM’s installer.

A new Minimum Subscription Period will be imposed (refresh) upon any request for downgrade/upgrade. For any upgrade or downgrade request that requires a visit by Neclink to customer’s premises, an additional fee of RM200.00 will be imposed.

Upon termination of NXT FIber Service, customer shall return the BTU to Neclink Sdn Bhd. Failure to do so, customer may need to pay RM500.00 to Neclink Sdn Bhd for the penalty.


Privacy Note

By submitting this Application Form, you are providing personal information to Neclink Solutions Sdn Bhd hereinafter referred to as NSSB. NSSB will be processing your personal information provided in this  Application Form and/or further information and data that may be required by NSSB either from you or from any third parties especially from credit bureau, banks, credit reporting agencies and other businesses that provide like information or reference agencies from time to time.

 The purposes of such processing would include:

 • Assessing your application or continued provisioning of the services provided herein (whichever is applicable);

 • Finance operation including to verify and process payment, billing and billing enquiries;

 • Customizing advertisements and content on the website(s) and the sites of NSSB and its group of companies (for further information on the NSSB’s group of companies, please visit www.neclink.solutions;

 • Responding to your enquiries;

 • Research purposes including historical and statistical purposes and analysis;

 • General operation and maintenance of the services or goods provided herein including audit and its related website(s);

 • Matching any data held by NSSB or its group of companies relating to you from time to time;

 • Provide you with regular communications from NSSB relating to the services or goods provided herein;

 • Investigation of complaints, suspected suspicious transactions and research for service or goods improvement; and

 • In compliance with any regulatory, statutory or legal obligation which shall include but not limited to the provisioning of Directory Assistance Service 103 as part of the Required Applications Services.

 By submitting this application, you hereby consent and authorise NSSB to process and verify any information about you from any third party, especially credit bureau or credit reference agencies, which NSSB may require in connection with your application for any of NSSB’s services and/or review of the 

existing account with NSSB. Such consent and authorization will extend to any information obtained from any of the account(s) presently maintained for you, any new application for any form of services rendered or goods provided by NSSB , such historical financial or credit records, data or information whether or not 

provided personally or by any other sources relating to you which was collected, gathered, received, captured, compiled, secured and/or obtained by NSSB through or by whatever means or methods or forms.

The information as required herein (unless stated otherwise) is obligatory on you and failure by you to provide any information as required may aect your application or the continued provisioning of the services provided herein. In the course of processing this application, your personal information may be shared where necessary and only on a need to know basis with other NSSB subsidiary or agencies so as to serve you in the most efficient and effective manner. An example might be in terms of resolving or addressing complaints that require escalation to other NSSB Subsidiary or agencies. NSSB may disclose your personal information to the following parties for the purposes stated above:

 • Respective Authorized NSSB partner who are involved in providing the Add-Ons;

 • NSSB ’s service providers or agents who are involved in providing the services or goods provided herein;

 • Third parties (including those overseas) who provide data processing services which shall include but not limited to authorized reseller, call centre, data centre, payment channel;

 • Any credit reference agencies or, in the event of default, any debt collection agencies;

 • Any person, who is under a duty of confidentiality to which has undertaken to keep such data confidential, which NSSB has engaged to fulfil its obligations to you;

 • Any actual or proposed assignee, transferee, participant or sub-participant of NSSB’s rights or business; 

and

 • Requestor for directory assistance via the Directory Assistance Service 103 which is provided as part of a regulatory requirement under the Required Applications Services.

 

Your personal information will not be disclosed to any unauthorized third party.. You may opt-out from having your registered telephone number be made available via the Directory Assistance Service 103 by contacting us at help@neclink.solutions.

NSSB may also disclose your personal information if required to do so by law or in good faith, if such action is necessary to 

 (i) comply with any law enforcement agency requirement, court orders or legal process or;

 (ii) protect and defend the rights or property of NSSB and its group of companies and their users.

If you would like to make any inquiries or complaints or request access or correction of your personal information or where you elect to limit NSSB ‘s right to process your personal information, you may contact NSSB Contact Centre. Any request of access of correction of personal data may be subject to a fee and also to applicable provisions in the PDPA. However, we reserve the right to decline requests which jeopardize the security and privacy of the personal information of others as well as requests which are impractical or not made in good faith. We may review and update this Privacy Notice from time to time to reflect changes in the 

law, changes in our business practices, procedures and structure, and the community’s changing privacy expectations. The latest version of NSSB ‘s Privacy Notice will be made available at www.neclink.my.

I hereby confirm that I have read, understand and agree to accept and be bound by the Terms and Conditions of this service and the Privacy Notice which accompany the usage of this service.

Level 15, DPulze

Lingkaran Cyber Point Timur

Cyber 12, 63000

Cyberja


86C, Batu 2 1/2

Jalan Lombong Cheras

56100 Kuala Lumpur


© Neclink Solutions 2026. All Right Reserved.