NXT Fiber Application Form

Terms & Conditions

In these Terms and Conditions, “the Service” refers to the NXT Fiber service, and “the Customer” refers to the subscriber of the Service.

1. Minimum Subscription Period (MSP)

1.1. The Minimum Subscription Period for the Service shall be twenty-four (24) months, commencing from the date of NXT Fiber activation.

1.2. Should the Customer terminate the Service prior to the expiry of the MSP, the Customer shall be liable to pay the following:

  • any outstanding charges for usage of the Service up to the date of termination, where applicable; and
  • the accumulated balance of the remaining months of the MSP, calculated based on the NXT Fiber package fee at its full price before the application of any discount.

2. Package Downgrade

2.1. Any request by the Customer to downgrade the Service from a higher-priced package to a lower-priced package shall be subject to a one-time downgrade fee of RM10.00.

2.2. Upon completion of the migration, the Minimum Subscription Period shall be automatically refreshed and shall recommence for a new term of twenty-four (24) months from the date of migration.

3. First Bill, Deposit and Suspension

3.1. The first bill for the Service shall comprise the following:

  • one (1) month’s deposit;
  • the installation charge of RM300.00; and
  • any other charges that may be applicable.

3.2. Notwithstanding the implementation of the Service’s credit limit policy, the Customer agrees that Neclink Solutions Sdn Bhd may suspend the Service if any payment due under the first bill, or under any subsequent bill, is not paid in full by its due date.

4. Factors Affecting Internet Speed

4.1. The Customer understands and acknowledges that the internet access speed of the Service may be affected by, among others, the following factors:

  • Website location — the Customer may experience lower speeds when accessing certain international websites located further from the local network;
  • Web server capacity — the server being visited may be unable to accommodate high traffic demand, may lack sufficient capacity, or may restrict download speeds in order to maintain a fair level of service for all users;
  • Network congestion — arising from network maintenance, upgrades, or outages;
  • Multiple applications — the simultaneous operation of several applications, including peer-to-peer applications such as BitTorrent, which consume significant bandwidth;
  • Wi-Fi connection — accessing the internet via Wi-Fi may result in slower speeds compared to a direct wired connection; and
  • Operating system — certain configurations of the Customer’s operating system may reduce overall internet performance.

5. Unsuccessful Registration and Data Retention

5.1. In the event that a registration is unsuccessful due to the non-readiness of infrastructure, Neclink Solutions Sdn Bhd shall retain the application form (including the personal data contained therein) for a period of up to one hundred and eighty (180) days.

5.2. If the registration remains unsuccessful upon the expiry of the said 180-day period, the application shall be automatically cancelled.

6. Installation Charges

6.1. The installation fee of RM300.00 and the activation thereof apply to standard installation only.

6.2. Where the Customer’s premises require non-standard installation or additional cabling, additional charges shall be imposed by Neclink Solutions Sdn Bhd and shall be payable by the Customer in cash directly to the attending Neclink Solutions Sdn Bhd technician.

6.3. For the avoidance of doubt, the standard installation does not include any charges imposed by external contractors for works such as concealed wiring, wiring over the ceiling, customised wiring, or other similar works.

7. Inaccessibility of Premises and Deferment

7.1. A fee of RM200.00 shall be charged in the event of inaccessibility to the premises and/or deferment of the installation on the scheduled day of installation.

7.2. Any change or deferment of an appointment must be made no later than 4:00 PM on the day preceding the scheduled appointment day.

7.3. Any re-appointment shall be subject to the availability of installation time slots of the Neclink Solutions Sdn Bhd installer.

8. Upgrade, Downgrade and Premise Visits

8.1. A new Minimum Subscription Period shall be imposed (refreshed) upon any request for an upgrade or downgrade of the Service.

8.2. Where any such upgrade or downgrade request requires a visit by Neclink Solutions Sdn Bhd to the Customer’s premises, an additional fee of RM200.00 shall be imposed.

9. Return of Equipment

9.1. Upon termination of the Service, the Customer shall return the Broadband Termination Unit (BTU) to Neclink Solutions Sdn Bhd in good and working condition.

9.2. Failure to return the BTU shall render the Customer liable to pay a penalty of RM500.00 to Neclink Solutions Sdn Bhd.



Privacy Note

By submitting this Application Form, you are providing personal information to Neclink Solutions Sdn Bhd hereinafter referred to as NSSB. NSSB will be processing your personal information provided in this  Application Form and/or further information and data that may be required by NSSB either from you or from any third parties especially from credit bureau, banks, credit reporting agencies and other businesses that provide like information or reference agencies from time to time.

 The purposes of such processing would include:

 • Assessing your application or continued provisioning of the services provided herein (whichever is applicable);

 • Finance operation including to verify and process payment, billing and billing enquiries;

 • Customizing advertisements and content on the website(s) and the sites of NSSB and its group of companies (for further information on the NSSB’s group of companies, please visit www.neclink.solutions;

 • Responding to your enquiries;

 • Research purposes including historical and statistical purposes and analysis;

 • General operation and maintenance of the services or goods provided herein including audit and its related website(s);

 • Matching any data held by NSSB or its group of companies relating to you from time to time;

 • Provide you with regular communications from NSSB relating to the services or goods provided herein;

 • Investigation of complaints, suspected suspicious transactions and research for service or goods improvement; and

 • In compliance with any regulatory, statutory or legal obligation which shall include but not limited to the provisioning of Directory Assistance Service 103 as part of the Required Applications Services.

 By submitting this application, you hereby consent and authorise NSSB to process and verify any information about you from any third party, especially credit bureau or credit reference agencies, which NSSB may require in connection with your application for any of NSSB’s services and/or review of the 

existing account with NSSB. Such consent and authorization will extend to any information obtained from any of the account(s) presently maintained for you, any new application for any form of services rendered or goods provided by NSSB , such historical financial or credit records, data or information whether or not 

provided personally or by any other sources relating to you which was collected, gathered, received, captured, compiled, secured and/or obtained by NSSB through or by whatever means or methods or forms.

The information as required herein (unless stated otherwise) is obligatory on you and failure by you to provide any information as required may aect your application or the continued provisioning of the services provided herein. In the course of processing this application, your personal information may be shared where necessary and only on a need to know basis with other NSSB subsidiary or agencies so as to serve you in the most efficient and effective manner. An example might be in terms of resolving or addressing complaints that require escalation to other NSSB Subsidiary or agencies. NSSB may disclose your personal information to the following parties for the purposes stated above:

 • Respective Authorized NSSB partner who are involved in providing the Add-Ons;

 • NSSB ’s service providers or agents who are involved in providing the services or goods provided herein;

 • Third parties (including those overseas) who provide data processing services which shall include but not limited to authorized reseller, call centre, data centre, payment channel;

 • Any credit reference agencies or, in the event of default, any debt collection agencies;

 • Any person, who is under a duty of confidentiality to which has undertaken to keep such data confidential, which NSSB has engaged to fulfil its obligations to you;

 • Any actual or proposed assignee, transferee, participant or sub-participant of NSSB’s rights or business; 

and

 • Requestor for directory assistance via the Directory Assistance Service 103 which is provided as part of a regulatory requirement under the Required Applications Services.

 

Your personal information will not be disclosed to any unauthorized third party.. You may opt-out from having your registered telephone number be made available via the Directory Assistance Service 103 by contacting us at help@neclink.solutions.

NSSB may also disclose your personal information if required to do so by law or in good faith, if such action is necessary to 

 (i) comply with any law enforcement agency requirement, court orders or legal process or;

 (ii) protect and defend the rights or property of NSSB and its group of companies and their users.

If you would like to make any inquiries or complaints or request access or correction of your personal information or where you elect to limit NSSB ‘s right to process your personal information, you may contact NSSB Contact Centre. Any request of access of correction of personal data may be subject to a fee and also to applicable provisions in the PDPA. However, we reserve the right to decline requests which jeopardize the security and privacy of the personal information of others as well as requests which are impractical or not made in good faith. We may review and update this Privacy Notice from time to time to reflect changes in the 

law, changes in our business practices, procedures and structure, and the community’s changing privacy expectations. The latest version of NSSB ‘s Privacy Notice will be made available at www.neclink.my.

I hereby confirm that I have read, understand and agree to accept and be bound by the Terms and Conditions of this service and the Privacy Notice which accompany the usage of this service.

Level 15, DPulze

Lingkaran Cyber Point Timur

Cyber 12, 63000

Cyberjaya


86C, Batu 2 1/2

Jalan Lombong Cheras

56100 Kuala Lumpur


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